Refund Policy
Effective Date: February 9, 2026
Critical Notice
Digital items successfully delivered to your game account are non-refundable. Always verify your Player ID and Server before completing your purchase.
1Post-Delivery Refunds
Given the instant nature of digital goods:
- ✗No refunds once items are credited to your game account
- ✗Digital items cannot be retrieved or reversed after delivery
- ✗Buyer's remorse after successful delivery is not eligible for refunds
2Eligible Refund Cases
Refunds may be processed under these circumstances:
- ✓Payment Charged, No Order: Payment processed but order not created
- ✓Delivery Failure: Items not delivered due to technical error (not user error)
- ✓Duplicate Charges: Charged multiple times for one order
- ✓Incorrect Package: Different package delivered than ordered
3Non-Refundable Scenarios
Refunds will NOT be granted for:
- •Incorrect Player ID or Server provided by user
- •Game account banned, suspended, or deleted post-purchase
- •Buyer's remorse after successful item delivery
- •Items used, traded, or gifted after receipt
- •Price drops or promotional differences post-purchase
4Wallet Refund Terms
Wallet balance considerations:
- •Wallet top-ups are non-refundable once credited
- •Balance can only be used for purchases, not withdrawal
- •Failed orders automatically refund to wallet within 24 hours
5Refund Request Process
If you qualify for a refund:
Reach Out to Support
Email support@evoofficialstore.com with your order details
Submit Documentation
Include order ID, payment proof, and explanation
Await Evaluation
Our team reviews within 24-48 hours
Receive Outcome
Approved refunds processed in 5-7 business days
6Refund Timeline
Approved refund processing timeframes:
Credit/Debit Card
5-7 business days
UPI
2-3 business days
Net Banking
5-7 business days
Wallet Credit
Instant - 24 hours
7Contact Support
For refund inquiries or policy questions:
Email: support@evoofficialstore.com
Hours: 10 AM - 10 PM IST